Local Authority Omnibus Survey - Wave Four
In-House Report No. 85
By Nick Purslow
This report presents the findings of the fourth wave of a regular survey of local authorities’ benefit managers. The scope of the research covered the following:
- Outstanding Work & Backlogs
- Service Delivery and Guidance to Pensioners
- Staff Workloads
- Information Flows between Local Authorities and Benefit Agencies
- Section 19
- Availability of Housing Benefit and Council Tax Benefit claims forms on the Internet
- Verification Framework
- Royal Mail Do Not Redirect Service
- Weekly Benefit Savings Scheme & New Anti-Fraud Incentive Schemes
- Benefit Fraud Practices and Performance
- Overpayment Recovery.
October 2001
ISBN 1 85197 930 1 Paperback
Read the report - Local Authority Omnibus
Survey - Wave Four 